I have used Olde Homestead at former homes. So when I had problems with my refrigerator in my new house, I called them. I hesitated at the 4 star review , but hoping this issue can be resolved.
A front panel was needed for my refrigerator. When I gave the model and serial number of my refrigerator to the man who answered the phone. He told me that number didn't match up with the fridgidare I had.
A quick search on the fridgidare website, I sent an email showing them that the model number did indeed match up with the product I had in my home. I thought maybe he made a typo or miscommunication between us. It was a minor mistake. I paid for this part upfront , and the part was ordered.
The part came in, technician arrived , opened the box and the wrong part was in the box..so he had to order it again.
About 3 weeks later he returned to install the correct part ..and the part didn't work completely. The touch button at the bottom didn't come on for the ice , water or crush ice options. He removed it and reinstalled it..he was able to get 2 options to work but not the standard cube.
I pointed out to him also that the door doesn't stay open. He suggested sliding a piece wood under the right side to level up the refrigerator more. I agreed. I came back into the kitchen , he then told me that the board was too thin because my floor was uneven.
Today I pulled out my level of my shed ..no where on this floor is unleveled as he described.
I has asked him how uneven the floor was.. he held up thumb and forefinger and indicated that my floor was off by 1/4 inch or more.
I said oh wow.. but realized that was not entirely true.
I even laid my level inside the refrigerator in various of places and it was level.
Doesn't an improperly leveled refrigerator cause problems?
What I did notice is that the left door is just slightly lower then the right door. When you lay the level across both doors, center it where the two doors meet, it appears that the doors are problem..this may indicate it's was not leveled correctly at the time of install..I have no idea when that was. Can't this be corrected?
When he was here he had to also defrost the ice maker housing assembly..between the first visit and the second visit water began leaking out if the ice maker. So he defrosted it. I hope that fixes this problem.
When he submitted his invoice, he told me the price, he said over $400. He added the part into the bill that I had already paid for. He said he didn't see that anywhere. I then had to refer to my payment from my account. I don't understand why he said that, when I had to pay for the part upfront.
Do customers normally pay for parts first? If that is standard protocol, why would he quote that to me upon arrival.
My bill was $249.00 for a part that still doesn't work. No where on his invoice did he indicate that this part he installed isn't working correctly.
I understand that manufacturers have been slow and these last few months , or parts have been hard to come by.. but I don't think I should have to pay that much when my refrigerator still isn't working properly.